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Privacy Policy

Last updated January 16, 2026

This Privacy Policy explains how ServiceHelper, LLC (“ServiceHelper,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, mobile applications, and related services (collectively, the “Services”).

ServiceHelper is a U.S.-based B2B SaaS platform that helps small service businesses (e.g., plumbers, landscapers, contractors, aestheticians) manage customer relationships through automated outreach, follow-ups, calendar synchronization, and AI-assisted client messaging.

If you do not agree with this Privacy Policy, please do not use the Services.

Questions or concerns? Contact us at support@servicehelper.ai.

 

Summary of Key Points

  • Information we collect: Information you provide, customer/contact data you upload or sync, content you create or send through the Services, and device/usage data collected automatically.
  • Integrations: If you connect email, calendar, accounting (QuickBooks), or messaging providers, we process information from those services at your direction to deliver enabled features.
  • Advertising & retargeting: We use cookies and similar technologies and may work with advertising partners to measure campaigns and retarget ads.
  • AI features: If you use AI-powered tools, your inputs and outputs may be processed by third-party AI providers under contract.
  • Your rights: You may request access to or deletion of your data, manage device permissions, and opt out of marketing communications.

 

Information We Collect

We collect information in three primary ways: (A) information you provide, (B) information from connected integrations, and (C) information collected automatically.

 
Information You Provide
  • Account and profile data: name, business name, email address, phone number, username and password, job title, contact preferences
  • Support communications: information you provide when contacting customer support
  • Content you create: customer records, notes, templates, uploaded files, and other data entered into the Services
  • Subscription data: if you subscribe via Apple App Store or Google Play, we may receive subscription status and transaction identifiers. Payment details are handled by those platforms.

 

Information from Connected Integrations

If you choose to connect third-party services, we process information from those providers as needed to deliver the features you enable.

Email providers:

  • message headers and metadata (sender, recipient, timestamps)
  • message content you choose to sync, view, draft, send, receive, or manage through the Services
  • attachments if required for enabled features

Calendar providers:

  • events, availability, attendees, and related scheduling data

QuickBooks:

  • business and customer contact information and related records needed to support contact syncing and workflows

SMS and messaging providers (as enabled):

  • phone numbers, message content, delivery status, timestamps, and related messaging metadata for reminders, confirmations, and outreach

Google API data: Our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

 
Information Collected Automatically

When you use the Services, we may automatically collect:

  • Device and technical data: device ID, device model/manufacturer, operating system, app version, language settings, IP address, carrier/network information, browser type (for web)
  • Usage and log data: feature usage, pages or screens viewed, actions taken, timestamps, crash reports, and diagnostics
  • Approximate location: derived from IP address
  • Precise location: only if you explicitly grant device permission

 

Mobile Device Permissions

Our mobile application may request access to:

  • Contacts (to import customers or leads)
  • Calendar (to sync events and reminders)
  • Camera, photos, or files (to upload job-related media)
  • Location (for routing or location-based features)
  • Notifications (for reminders and account updates)

You may change or revoke permissions at any time through your device settings. Some features may not function without required permissions.

 

How We Use Information

We use personal information to:

  • Provide, operate, and maintain the Services
  • Create and manage user accounts and authenticate users
  • Deliver core functionality, including CRM workflows, scheduling, and messaging assistance
  • Send service-related communications (e.g., confirmations, security notices)
  • Provide customer support and respond to inquiries
  • Personalize your experience and improve features
  • Monitor, prevent, and investigate fraud, abuse, and security issues
  • Analyze product usage and performance
  • Conduct marketing activities and measure campaign effectiveness
  • Comply with legal obligations and enforce our terms
  • Create aggregated or de-identified analytics and insights

 

AI-Powered Features

ServiceHelper offers features powered by artificial intelligence and machine learning (“AI Features”), including message drafting, text analysis, automation, and related assistance.

When you use AI Features:

  • Your inputs and generated outputs may be processed by third-party providers acting as our service providers (e.g., cloud and AI model providers)
  • We share information with these providers only as necessary to deliver AI Features and subject to contractual safeguards

 

Cookies, Tracking, Analytics, and Retargeting

We use cookies and similar technologies (such as pixels and SDKs) to:

  • Maintain security and core functionality
  • Remember preferences
  • Analyze usage and improve performance
  • Measure marketing campaigns
  • Support advertising and retargeting, including showing ServiceHelper ads on other websites or apps based on prior interactions

You can manage cookies through your browser settings. Mobile operating systems may also provide controls for limiting ad tracking.

 

How We Share Information

We may share information with:

Service Providers

Vendors that support our operations, including:

  • hosting and cloud infrastructure
  • analytics and performance monitoring
  • customer support tools
  • authentication services
  • email and SMS delivery providers
  • integration partners (email, calendar, accounting)
  • AI service providers
  • subscription management and accounting tools

These providers may access personal information only to perform services on our behalf and under contractual obligations.

 
Advertising and Marketing Partners

We may share limited information (often via cookies or pixels) for advertising measurement, attribution, and retargeting.

Legal and Safety

We may disclose information to comply with law or legal process or to protect rights, safety, and security.

Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, or sale of assets.

SMS Consent: Mobile opt-in and consent information is not shared with third parties for their own marketing purposes.

 

Third-Party Websites and Services

The Services may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

 

Data Retention

We retain personal information only as long as necessary to provide the Services and for legitimate business purposes.

Unless required otherwise by law:

  • Data is retained while your account is active
  • After account deletion or deactivation, certain information may be retained for up to twelve (12) months for legal, security, and operational purposes
  • Backup copies may persist for a limited period before being overwritten

 

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed to be completely secure.

 

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • request access to your personal information
  • request correction or deletion
  • request a copy or portability of your data
  • opt out of certain processing, such as targeted advertising
  • appeal a denied request where required by law

To exercise your rights, contact support@servicehelper.ai. We may verify your identity before fulfilling requests.

You may opt out of marketing communications using unsubscribe links in emails or instructions provided in SMS messages.

 

Do Not Track

There is no consistent industry standard for responding to “Do Not Track” signals, and we do not respond to such signals at this time.

 

Children’s Privacy

The Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take steps to delete it promptly.

 

International Users

We operate from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States, subject to applicable law.

 

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and provide notice of material changes as required.

 

Contact Us

ServiceHelper, LLC
Email: support@servicehelper.ai 

 

Data Processing Addendum (DPA)

If you use ServiceHelper to process personal data on behalf of others (such as your customers), you may request a Data Processing Addendum (DPA) by contacting support@servicehelper.ai.